Cancellation Policy - Cancellation Conditions
Any customer who is a consumer, as defined in the Consumer Protection Law, 1981 (hereinafter: the "Consumer Protection Law"), who has made an order through this website, whether independently or as a group ("the Customer"), may cancel a transaction to purchase an admission ticket for a guided tour of the Jewish World War II Fighter Museum ("the Museum" and "the Admission Ticket", respectively) according to the provisions of the Consumer Protection Law, as detailed below:
The customer shall be entitled to cancel a transaction to purchase an admission ticket, which was made through this website, within 14 days from the date of making the transaction or from the date of receiving a document containing the details of the transaction - whichever is later, provided that such cancellation is made at least two (2) business days prior to the date specified on the admission ticket.
In the event of such cancellation, the museum will refund to the customer, within 14 days of receiving the cancellation notice, that part of the transaction price paid by the customer, will cancel the customer's charge for the transaction (to the extent not yet charged) and will provide him with a copy of the cancellation notice as aforesaid. If the transaction was canceled not due to a breach of the museum's obligations (i.e., for reasons of convenience of the customer), the museum will be entitled to charge the customer a cancellation fee at a rate not to exceed 5% of the transaction value or 100 NIS - whichever is lower.
A transaction cancellation notice can be delivered to the museum in any of the ways detailed below:
Orally (by phone number 03-3730444 or 054-5075222 or by verbal notice at the museum's offices).
By email: orders@jwmww2.com .
Using the dedicated link for submitting a transaction cancellation notice on the home page of this website ("Contact Us").
The cancellation notice must specify the customer's name and ID number. In addition, in order to expedite the handling of the request, it is recommended to also specify in the cancellation notice the email address entered when placing the order, the order number and any other relevant details regarding the order.
Any monetary credit will be transferred to the credit card or payment method used to place the order only.
Notwithstanding the provisions of Section 1 above, it is clarified that a customer who is a person with a disability (as defined in the Equal Rights for Persons with Disabilities Law, 1998), a senior citizen (those who have reached the age of 65) or a new immigrant (those who have not yet passed 5 years from the date they were given an immigrant certificate or an immigrant eligibility certificate from the Ministry of Aliyah and Absorption), will be entitled to cancel a transaction within 4 months from the date of making the transaction or from the date of receiving the comprehensive document The details of the transaction, whichever is later, provided that such cancellation is made at least two (2) business days prior to the date specified on the admission ticket. An additional condition for such cancellation is that the communication between the museum and the customer as aforesaid included a conversation, including through electronic communication. In such a case, the museum shall be entitled to require the customer to present a certificate proving that he is a person with a disability, a veteran citizen or a new immigrant (as the case may be), in accordance with the provisions of the Consumer Protection Law.